Public enquiry handling
Privacy notice
This notice explains how Disclosure Assist handles public Request Scope & Quote enquiries and public-site privacy choices. It does not replace a project-specific agreement or secure intake instructions.
Who is responsible for this information
The data controller for public enquiries is VOLTS BAY LIMITED, trading as DisclosureAssist, a company registered in England and Wales. DisclosureAssist is not a law firm, firm of solicitors or regulated legal practice.
Company number: 15625451. Registered office: 76 Southdown Crescent, Harrow, England, HA2 0QS.
ICO registration: ZC249324. The register records the controller as Volts Bay Limited, with DisclosureAssist as another name. Registration does not constitute ICO approval or certification of our services.
What the form accepts
The form accepts contact details and a non-sensitive scoping summary, such as the requested service, broad workload information and any important requested date. Do not send evidence, attachments, passwords, detailed case facts or other confidential material through it.
How an enquiry is handled
The form validates the request and sends it to the Disclosure Assist professional-quotes mailbox. The website does not create a database record, CSV, JSON archive or uploaded file; after delivery, the request body is discarded by the website. The operational mailbox retains the delivered enquiry so that the request and related communications can be handled.
Public-site privacy choices and analytics
The public website stores a necessary consent record on your device for up to 180 days. It contains the consent-policy version, category choices and timestamps, but no name, email, matter reference or case information. You can review or change it at any time using Cookie settings in the footer.
The website initializes Google Consent Mode with optional storage denied. Google Tag Manager is the approved public-site integration route for Google Analytics 4; public marketing events are sent only when Analytics is allowed. Those events use limited page, service or action identifiers and do not include form answers, contact details, matter narratives, evidence information or a Disclosure Assist reference. Google Ads tracking is not installed.
Retention of unconverted enquiries
Professional quote and scope enquiries that do not become customer matters may be retained for up to 12 months after the last substantive contact, then deleted unless there is a documented legitimate reason to retain them longer. This is an operational policy, not a statutory retention period.
If an enquiry becomes paid work, relevant quote and scope correspondence may become part of the customer or matter administrative record. The retention period for those records is a separate policy decision and is not stated in this notice.
Contact and data-rights requests
For privacy questions or applicable data-rights requests, contact privacy@disclosureassist.co.uk. We will consider requests in accordance with applicable data-protection law and the circumstances of the request.
Service boundaries
Disclosure Assist provides technical and administrative support. It does not authenticate materials or determine truth, accuracy, reliability, evidential weight, legal validity, relevance, legal obligations or outcomes.